Technology is a fundamental piece to running a successful business. But technology in businesses is ever changing. In order to keep up, your IT service provider should fully understand where you currently stand and where you plan on being in the future. Doing the research on your IT goals will help you ask better questions, and help craft better answers, as you’ll be able to articulate how your company’s needs fit in with your IT service provider’s capabilities.
So as you do your research, consider these three ways in determining whether your IT Company really knows you.
Understanding your Industry
In order for any IT company to engage with your organization properly, they should have an understanding of the nature of your business. What goods and services your organization provides should be one of the first things your IT provider knows about you. Or if you’re searching for an IT company, one of the first questions they should ask. They may never be experts in your industry, but gauging what you do as a company will equip them to serve you better.
- Describe the industry as a whole but focus more towards your company’s value proposition. This will help your IT vendors know what sets you apart and if technology is the foundation of your success (ex. the importance of uptime).
- Share sample case studies of your past customers with your IT vendors. Again this helps them see how your company serves your client from start to finish.
Certain industries have strict regulations they need to abide by. For example, GLBA/FFIEC Compliance for financial institutions, HIPPA Compliance for the Healthcare industry, and FISMA Compliance for Federal Agencies, to name a few.
Depending on what industry your organization is in, you’ll want your IT company to familiarize themselves with these requirements. In order for your organization to meet compliance, this is crucial and if not handled correctly can expose your organization to unnecessary risks.
Consider these tips:
- Consider what your industry needs to meet compliance and present these to your IT vendor. For example, if you need a password security policy implemented for all employees; your IT vendor should be able to come up with the process and implementation plan.
- Since internal requirements must be documented as part of company records, it may be best to keep an electronic file of these procedures. Your IT vendor should be familiar with best practices in order to accomplish this requirement.
Growth Strategy and Subject Matter Expertise
Technological advancements are beneficial to the growth strategy of any organization. An ideal IT vendor follows these advancements and helps you apply them to your business effectively.
Strategic meetings with your IT professionals is imperative to keep up with your growth strategy. Also think of these meetings as being informational sessions. Your IT vendor should have subject matter expertise in regards to all options they present to you.
- Identify your “BHAG” (big hairy audacious goals) for your company. This helps your IT vendor align your “BHAG” with long term technology solutions.
- Your IT vendor should not just provide tools, they should help you understand how to use them appropriately and why. Innovation in technology for your business can help improve and potentially complicate matters. An experienced IT vendor should know the difference.
- Technology innovation and improvement is always a development opportunity. Nowadays the growth of your company can hinge on technology; therefore, your IT vendor should always have a strategy plan for keeping your infrastructure running smoothly and up-to-date.
GURU has deep experience helping clients meet and exceed their IT goals. If you have any questions please let us know. We love to share our experiences with others.
- Posted by guru
- On March 15, 2017
- 0 Comments